Service tenet

Providing customers with the best service in the industry, which is convenient, valued, safe, professional, considerate and trustworthy, customer satisfaction is our eternal goal.

Convenient

24-hour hotline opened, fax, email, QQ, network phone and other channels to accept customer issues, first staff responsible for complain following.
Valued

Respond to customers within 1 hour , offer problem-solving solutions and plans in customers' presence.
Secure

Outlets and warranty center all over the domestic provinces and cities, quickly reach the customer site within 24 hours, fast service security.
Professional

1. Quickly solve on-site problems, professional customer response, rigorous processing procedure;
2. Train customers with product maintenance, maintenance and operational knowledg.
Considerate

Visit customers within 72 hours, caring customers' experience, ensure the normal usage of products
Trustworthy

Issue professional analysis report of products issues, prevent the scene hidden dangers, and provide security services